Many years ago, I attended training, through my school district, where we were taught how to deal with behavior problems. This fantastic training really helped solidify my thoughts on how to handle challenging students. One of the most helpful aspects of this training was the fact that one must de-escalate someone who is upset in order to talk to them and see what's wrong.
I've used this in my classroom for years and found an hour training to refresh my memory on what to do about these students.
Wichita Public Schools has Melody Stuckey, who works for behavioral services, present options for de-escalating upset students. https://www.youtube.com/watch?v=qT8d8Iu4zHA
I would highly suggest any educators take the time to go through this training video. It lasts 1 hour and 7 min.
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